积录 支持 / TrackLife Support
这里提供常见问题、订阅说明与联系方式。 Find FAQs, subscription info, and contact details here.
Email sealedaceg@gmail.com Privacy privacy.html Terms terms.html

常见问题 / FAQ

订阅与支付 / Subscriptions & Billing

如何恢复购买？
在 App 内的订阅页面点击 “恢复购买”（如有）。同时确认你使用的是同一个 Apple ID。
How do I restore purchases?
Open the subscription page in the app and tap Restore Purchases (if available). Make sure you’re signed in with the same Apple ID.
如何取消订阅？
订阅由 Apple 管理：前往 设置 → Apple ID → 订阅，找到 积录 并取消。
How do I cancel my subscription?
Subscriptions are managed by Apple: go to Settings → Apple ID → Subscriptions, find TrackLife, and cancel.
如何申请退款？
退款由 Apple 处理。你可以在 Apple 的购买记录中提交退款申请。
How do refunds work?
Refunds are handled by Apple. You can request a refund through your Apple purchase history.

iCloud 同步 / iCloud Sync

为什么没有同步成功？
请检查：① 已登录 iCloud；② 已开启 iCloud Drive；③ 允许 积录 使用 iCloud；④ 网络正常。首次同步可能需要一些时间。
Why isn’t iCloud syncing?
Check: (1) you’re signed into iCloud, (2) iCloud Drive is enabled, (3) TrackLife has iCloud access, and (4) your network is available. Initial sync may take some time.
换设备后数据会自动出现吗？
使用同一 Apple ID 并开启 iCloud 后，待同步完成数据会自动出现。
Will my data appear on a new device?
Yes—sign in with the same Apple ID, enable iCloud, and wait for sync to complete.

提醒与通知 / Reminders & Notifications

收不到提醒/通知怎么办？
前往 设置 → 通知 → 积录，开启通知权限。并检查 专注模式/勿扰模式 是否拦截通知。
I’m not receiving reminders/notifications.
Go to Settings → Notifications → TrackLife and enable notifications. Also check if Focus / Do Not Disturb is blocking alerts.

共享协作 / Sharing & Collaboration

如何邀请协作者？
在共享/协作入口创建共享内容后，按页面提示发送邀请链接或通过系统分享。
How do I invite collaborators?
Create a shared item in the collaboration section, then send an invite link or use the system share sheet.
协作内容不同步/看不到？
请确认双方网络正常、已接受邀请，并更新到最新版本。
Collaboration isn’t updating.
Make sure both parties have a working network connection, the invite is accepted, and the app is up to date.

联系我们 / Contact

需要帮助？
请发邮件至：sealedaceg@gmail.com
建议附上：设备型号、系统版本、App 版本号、问题截图/录屏与复现步骤。
Need help?
Please include: device model, OS version, app version, screenshots/screen recording, and steps to reproduce.

本页面用于 App Store Connect 的 Support URL，需要保持公开可访问。
This page is intended for the App Store “Support URL” and should remain publicly accessible.