Support

How do I identify a rock?

Open iRock and tap the camera button to take a photo, or select an existing image from your photo library. The AI will analyze the image and provide an identification result along with detailed information about the rock or mineral.

How accurate is the identification?

iRock uses advanced AI technology to provide identification results. While the accuracy is generally high, results are for informational and educational purposes only. For professional or scientific needs, we recommend consulting a qualified geologist.

Why isn't iCloud sync working?

If your identification records are not syncing across devices, please check the following:

• Ensure you are signed in to the same Apple ID on all devices.
• Go to Settings > [Your Name] > iCloud and make sure iCloud Drive is enabled.
• Check that iRock has permission to use iCloud (Settings > [Your Name] > iCloud > Apps Using iCloud).
• Make sure your device has an active internet connection.
• Try restarting the app or your device.

How do I delete an identification record?

Open the record you want to remove, then swipe left on it or tap the delete option. Deleted records will also be removed from iCloud if sync is enabled.

How do I delete all my data?

To remove all data, you can delete the app from your device. If you have iCloud sync enabled, also go to Settings > [Your Name] > iCloud > Manage Storage and remove iRock data to clear cloud records.

Does iRock require an internet connection?

An internet connection is required for AI-powered rock identification and iCloud sync. Previously saved records can be viewed offline.

How do I enable or disable location tagging?

iRock can tag the location where you discovered a rock. You can manage location permissions in your device's Settings > Privacy & Security > Location Services > iRock.